Hello, this is Dave at AFX Search, licensed investigators. In today’s blog post, we’ll tackle a common concern for businesses—credit card fraud. When someone makes a purchase, claims the credit card used was stolen, and alleges non-receipt of goods, investigating the situation becomes crucial. Let’s delve into the steps of a comprehensive credit card fraud investigation.

Understanding the Transaction Points

A credit card fraud investigation involves scrutinizing two key transaction points: the purchase and the delivery. Whether the order was placed online or in-person, unraveling the details of these events is essential.

1. Investigating Online Purchases

  • IP Address Analysis: Start by examining the IP address associated with the online purchase. Even if it seems like a dead end, further investigation can reveal the time and location, especially if the fraudster attempts to use an onshore provider while operating offshore.
  • Email Address Scrutiny: Fraudsters often use fake or throwaway email addresses for online purchases. However, their true IP address might be revealed during the email creation or access process.
  • Phone Number Verification: Check if the provided phone number is genuine. Fraudsters may use fake numbers, but cross-referencing with other instances of fraud can reveal patterns.

2. Investigating In-Person Purchases

  • Surveillance and Surrounding Stores: For in-person purchases, review surveillance tapes and check with neighboring stores to see if the stolen credit card was used elsewhere.
  • License Plate Readers: Utilize license plate readers or other tools to gather information about the history of the credit card use.

Triangulating Information for a Comprehensive Investigation

  • Cross-Referencing Data: Cross-reference phone numbers, IP addresses, and emails associated with the fraud. This triangulation can help track down the fraudster.
  • Interviewing Cardholders: Connect with the defrauded cardholder to discover other unauthorized charges. Triangulate these charges to identify patterns and potentially track down the fraudster.

Taking Action and Preventing Future Losses

  • Validating Chargebacks: Verify the validity of chargebacks by ensuring they align with the details obtained from the cardholder.
  • Small Claims Process: In case you identify the fraudster, consider taking legal action through the small claims process to prevent dings on your credit card account and mitigate future risks.

Vigilance is Key in Credit Card Fraud

While credit card fraud can be frustrating, a proactive and comprehensive investigation is crucial to protect your business. By delving into transaction details, cross-referencing data, and collaborating with affected cardholders, businesses can strengthen their defenses against credit card fraud.

If you have more questions about credit card fraud investigations or need professional assistance, feel free to reach out to us at AFX Search. We are here to help you navigate the complexities of credit card fraud and safeguard your business interests.

Guarding Against Fraud,
Dave
AFX Search